Frequently Asked Questions

Answers to your most common questions — clear, helpful, and easy to understand.

About MapleBenefit - What service does MapleBenefit provide?

At MapleBenefit, we’re dedicated to helping Canadians living with disabilities access the financial relief they deserve. We specialize in guiding you through the Disability Tax Credit (DTC) process from start to finish—no guesswork, no stress. Just personalized guidance, expert support, and results you can trust.

We believe in fairness and transparency. That’s why we don’t charge anything upfront—zero risk to you. Once the CRA processes your refund and deposits it, we invoice a service fee of 20% of the refund plus applicable tax. If you don’t receive a refund, we don’t get paid. Simple as that.

Absolutely. At MapleBenefit, your privacy is our top priority. All information you share is handled with the highest level of confidentiality and security. We follow strict protocols because earning your trust matters.

Yes! Even if you’ve previously applied or received benefits, there may be more available to you. We’ve helped countless Canadians uncover thousands in additional refunds they didn’t know they qualified for. Let us take a second look—you could be leaving money behind.

You can—but it’s not easy. Many Canadians have their applications delayed, denied, or underpaid. With over 18 years of experience, a 97% success rate, and a deep understanding of how to maximize your claim, MapleBenefit gets results. In fact, two-thirds of the claims we help with have previously been denied. Let us handle the paperwork so you can focus on what matters most—stress-free.

Eligibility & Application - What medical conditions qualify for the Disability Tax Credit?

It’s not just about the diagnosis—it’s about how your condition affects your daily activities. If you experience serious challenges with basic tasks because of a medical condition, you might qualify. Want to find out? Call us.

Severity matters, but impact is key. The Canada Revenue Agency looks at how your condition affects your day-to-day life—plus factors like age, location, taxes filed, and more. At MapleBenefit, we dig deep into up to 10 years of tax history to ensure you receive every dollar you deserve.

Yes, you can! Even if you haven’t paid taxes, your benefits can often be transferred to a supporting family member (like a spouse, parent, or adult child). Let’s explore your options—there may still be money waiting for you.

Not at all. We’ve helped Canadians from all income levels successfully claim their DTC refund. What really matters is how your condition limits your life—not how much you earn. If you qualify, we’ll help you access what you’re entitled to.

Absolutely. If you help support a family member—whether that’s with food, housing, or other essentials—you may be eligible to apply on their behalf. And if they didn’t pay enough taxes, the refund may even be transferred to you.

Yes, and it can be life-changing. If your child is under 18—or was under 18 in the last 10 years—you could be eligible for up to $60,000 in tax refunds. We’ll make sure you get the maximum amount to support their needs.

Yes. If your loved one passed away within the last 10 years and they qualified for the DTC, you can still apply on their behalf. Let us help you reclaim what they were owed.

Refund Processing Timelines - How long does the Canada Revenue Agency (CRA) take to process my Disability Tax Credit application?

The CRA typically takes about 120 days to review and finalize Disability Tax Credit applications. But don’t worry — at MapleBenefit, we’ll keep you in the loop every step of the way and handle the follow-ups to make sure your claim moves forward without delays.

Your refund will be directly deposited into your bank account on file with the CRA. It’s fast, secure, and exactly how it should be — simple and stress-free.

Congrats! Once you’re approved, the CRA will handle your refund. You can track its progress on your CRA My Account. Just a little more patience — your money is on its way!

Good news! Most adult DTC refunds are issued in a single lump sum. For children, the amount is typically split into two payments. Either way, we’ll make sure it’s fast and hassle-free.

Working with your Medical Practitioner - Does my medical practitioner need to fill out any forms?

In most situations, yes—but don’t worry. You won’t need to chase down your doctor. At MapleBenefit, we’ll handle all the coordination and let you know exactly what’s needed. Our goal is to keep things simple and stress-free.

Not necessarily. Sometimes healthcare providers aren’t fully familiar with how the CRA evaluates eligibility. Our team takes a detailed look at your situation and gives your case the best possible chance. Don’t lose hope—we’ll support you every step of the way.

Absolutely! We’ll work directly with your new practitioner to help them understand your condition and how it qualifies for the DTC. If you have medical records, they can help—but we’ll handle the details so you don’t have to worry.

Financial Considerations - Will I have to pay taxes on the money I receive?

Nope—your Disability Tax Credit refund is 100% tax-free. Whatever you receive is yours to keep. No deductions, no fine print—just the full refund you’re entitled to, straight into your pocket.

No problem. If you have an existing balance with the CRA, they’ll automatically apply part of your refund to cover what you owe. You’ll receive the rest—lower your debt and still benefit from your refund.

If your student loans are in good standing, your Disability Tax Credit refund is safe. It won’t be garnished or reduced—you’ll receive the full eligible amount.

Tax Credit - What is the Disability Tax Credit?

The Disability Tax Credit (DTC) is a non-refundable tax credit from the Canada Revenue Agency (CRA) designed to help individuals living with serious medical conditions that affect their daily lives. The main goal is to reduce the amount of income tax owed by those who qualify—or their supporting family members.

You can claim this benefit retroactively for up to 10 years. If the person eligible for the DTC doesn’t have enough income to fully benefit, the credit can be transferred to a spouse, common-law partner, or another supporting relative.

Eligibility

To qualify for the DTC, three conditions must be met:

  1. You live with a severe and prolonged impairment in physical or mental functioning that affects you most of the time.

  2. The impairment has lasted, or is expected to last, for at least 12 continuous months.

  3. A licensed medical professional must certify your condition using the T2201 Disability Tax Credit Certificate.

Application

The DTC application involves completing the T2201 form, which must be reviewed and signed by a medical practitioner. It’s essential to submit detailed and accurate paperwork—mistakes can lead to rejection or smaller refunds.

At MapleBenefit, we handle everything for you: preparing forms, communicating with your medical provider, and submitting to the CRA. With a 97% approval rate, our expert team ensures you get the most from your benefits—without the stress.

The Child Disability Benefit (CDB) is a tax-free monthly payment to help families who are caring for a child under 18 with a severe and prolonged physical or mental disability. To qualify, the child must also be eligible for the Disability Tax Credit (DTC).

The CDB can also be claimed retroactively for up to 10 years, but a medical professional must confirm when the child’s disability started affecting their everyday life.

Common Conditions That May Qualify:

  • ADHD / ADD

  • OCD

  • Epilepsy

  • Autism

  • Crohn’s Disease

  • Juvenile Diabetes

  • Hearing impairments

  • Speech impairments

  • Asperger’s Syndrome

  • Developmental delays

  • Scoliosis

Other conditions may also qualify if they meet the CRA’s criteria for severity and duration.

Note: Many families miss out on this benefit due to confusion about eligibility. Let MapleBenefit help you navigate the process and secure the financial support your family deserves.

The Canada Caregiver Credit (CCC) is a tax refund for people who provide care to a family member with a medical condition. This credit helps cover the added costs of caregiving.

Eligibility

You may qualify if you regularly help a family member or dependent who has a mental or physical disability by providing basic daily support like food, shelter, or clothing. Your loved one does not need to live with you to qualify.

Talk to Us — We’re Here to Help

Have questions about the Disability Tax Credit or your eligibility? Our friendly team is ready to guide you every step of the way. No pressure, no confusion — just honest support

Book a Free Consultation